Frequently Asked Questions
Innova NEU700
How wide is the cleaning path of this vacuum?
The width of the cleaning path of this vacuum is 12".
How long is the powercord?
The Powercord is 30" long.
How wide is the motorized pet tool?
The Motorized Pet Tool is 7.5" wide.
Can the dustcup be cleaned in the dishwasher?
No, it I not advised to clean the dust cup in the dishwasher.
How long does the hose extend to?
The hose can be extended to approximately 6"
What is the extended reach of the vacuum?
The extended reach of the vacuum is 11".
Does the pet turbo brush articulate?
No, the angle is fixed.
How many power modes does this unit have?
It has two Modes, quiet mode, and max suction. There are two flooring type modes also, hard floor and carpet.
Why did my brush roll stop spinning?
Using Hard Floor mode on thick carpet may cause brush roll to stop spinning. If this occurs turn the unit off, wait 3 seconds and then turn back on and ensure the unit is in Carpet mode. If the issue happens again, unplug the unit and tilt the vacuum on its side. Inspect the brush roll for debris and clean according to guidelines in the user manual.
Cordless Vacuums
Why is my cordless vacuum not charging?
Make sure the charging cable is fully inserted into the charging port. Sometimes, the charging port pin may become misaligned when forcefully inserting the charging cable. To realign the charging pin, use a non-conductive tool. Depending on the battery type, an extended charging period is needed once the battery has been fully drained.
General Questions
Where can I purchase replacement parts for my vacuum?
Purchasing replacement parts
You can purchase them at eureka.encompass.com.
When should I replace my vacuum's filter?
It depends on the type of filter. Cloth or fabric intake filters should be cleaned regularly and changed once every 3-6 months. HEPA or exhaust filters should be changed once per year and checked regularly. Always check the filter to make sure there are no holes or tears in the intake filters. Any types of tears will greatly reduce the lifespan of your vacuum cleaner.
Why does my vacuum have Low Suction?
There are a few things that might cause your vacuum to have a low suction.
Please try the steps below:
1. Check The Brush Roll.
Check if the brush roll is spinning on the unit. You can tilt the vacuum to the side while it's in use by locking it in an upright position and rotating the unit down until the handle touches the floor. If the brush roll is not spinning turn the vacuum off and unplug it from the wall.
You may also try turning the brush roll by hand. If the brush roll is stuck, make sure no debris or hair is clogging the brush roll. If the brush roll turns freely, the belt may need to be replaced. Most vacuum cleaners have belts that require replacing after extended use.
2. Check The Filter.
Check the filter to see if it needs to be cleaned or replaced. Using the vacuum without a filter will cause serious damage to the internal components of the unit.
3. Check The Hoses For Clogs.
You can do this by locating the connection points of the hose to the vacuum to find large clogs. Try to compress the hose and look for any areas in the hose that will not compress.
Sometimes dirt or hair will get built up in these hoses. You can also try to shake the debris-free or use a dull object to dislodge the debris as an alternative method.
Why is my brush roll is not spinning?
You can check your brush roll by tilting the vacuum to the side during use by locking in an upright position and rotating the unit down until the handle touches the floor. If it is not spinning, turn the vacuum off and unplug from the wall. Try turning the brush roll by hand. If it is stuck, make sure there is no debris or hair clogging the brush roll. If the brush roll turns freely, the belt may need to be replaced. Most vacuum cleaners have belts that require replacing after extended use.
How to clean your Eureka Vacuum Filter?
Maintenance And Care - Cleaning Dust Cup Filter
1. Open the dust cup filter lid, located on the top of the cup.
2. Remove the dust cup foam filter.
3. Hand wash the foam filter
4. Allow filter to dry 24 hours before putting back into the vacuum cleaner.
Robot Vacuums
Where can I download the app?
TheEureka Robot app is available from the App Store for Apple devices, and the Google Play Store for Android devices.
Click your devices option below:
iOS/Apple App Store
Do Eureka Robot vacuums work with Amazon Alexa and Google Assistant?
Yes. Once connected to theEureka Robot app, you can connect the app to either Google Home or Alexa through their respective apps. Once connected, the vacuum will respond to voice commands.
Click to download the Eureka Robot app for your smarthphone.
iOS/Apple App Store
Do I have to connect my phone to the robot vacuum?
No. You do not need to connect your phone to the robot vacuum. However, to get the most functionality out of the unit, you will need to connect the app to the vacuum. This will give you access to scheduling, current operation status and alerts.
