A loyalty program where members earn EurekaCredits for purchases and completing specific tasks on us.eureka.com. Credits can be redeemed for discounts, gifts, and exclusive perks.

Simply create an account on us.eureka.com—you’ll be automatically enrolled. Guests cannot earn credits.

No, it’s completely free! You can start earning credits right after signing up.

There are multiple ways:

- Task Rewards: Create an account, subscribe to emails, enter your birthday, etc.—each rewards 100 credits.

- Shopping Rewards: Earn 1–5 credits per $1 spent in the official Eureka store (rate depends on your membership tier).

- Social Rewards: Follow or share on social media.

- Referral Rewards: Successfully refer a friend—both you and your friend get a 10% discount.

Shopping credits typically appear within 24 hours after your order ships. Pending credits cannot be redeemed.

No. Credits are calculated based on the product subtotal only.

Currently, EurekaCredits do not expire. Should an expiration policy be introduced in the future, we will notify members in advance via email or other official channels.

Credits earned from returned items will be deducted from your balance. Partial refunds will result in a proportional deduction of credits.

Higher tiers earn credits at a higher rate per dollar spent:

- Bronze: $1 = 1 Credit

- Silver: $1 = 2 Credits

- Gold: $1 = 3 Credits

- Platinum: $1 = 4 Credits

- Diamond: $1 = 5 Credits

No. Credits are non-transferable and can only be used within the account that earned them.

Please email your order details to customerservice@eureka.com for review.