1.Tap the cover of the LiDAR sensor to check if it can rebound.
2.Clean the obstacles around LiDAR if there is anything, including stickers.
3.Tap the Bumper from the front to check if it’s stuck.
4.Turn over the robot and clean the Cliff Sensors with dry tissue.

1.Clean the obstacles around LiDAR if there is anything, including stickers.
2.Check if the LiDAR is spinning after powering on.
3.Move the robot to an open space manually.
4.Long press the Power Button for 3 seconds twice to restart the robot. (Need to release when you see the light change.)

1.Tear off the film on the Self-emptying Base.
2.Make sure the Self-emptying Base is placed against the wall with no obstacles around it.
3.Make sure the Self-emptying Base is charging and that the white light under the logo is on.
4.Clean the obstacles around LiDAR if there is anything, including stickers.
5.Check the location of the Self-emptying Base in the APP. If it’s not on the map, then re-build the map.

1.Re-plug the charging cord to make sure the white light under the logo is on.
2.Wipe the charging contacts on the Self-emptying Base and Robot with a dry cloth or tissue.
3.Align the robot with the Self-emptying Base manually to make sure they are connected well.

1.Please wipe the RiDAR, and tap the RiDAR cover. Make sure the RiDAR surface is clean.
2.Restart the robot and the application. If you still get a prompt, shut off the robot by clicking the reset button near the WiFi configuration button and power on the robot again.
3.If it still doesn't work, please click Help and Feedback in the App to report.

Check whether it is a software problem or a hardware problem, there are the following methods (make sure there is water in the tank under the premise):
1.Click three dots on the top of the page in the App, then click on "Manual Control".
2.Continuously click on the robot above the page about 10 times.
3.The mop humidification interface appears.
4.Click on "Start humidifying", and then check if there is water.If water does not come out, it is a hardware problem and needs to be sent for repair.
If water comes out, follow the steps below to check:
1.Fill the water tank with tap water, select the highest water level on the App and start the robot to check if it can mop the floor;
2.Confirm that the water tank is in good contact with the base;
3.Update the software to the latest version and try restarting the machine to check the spraying issue.

1.Click three dots and click the Automatic dust collection setting, adjust the dust collection frequency to 1/3/5 times in the APP.
2.If you are in the Do-Not-Disturb period, please exit the Do-Not-Disturb mode directly.
3.It is recommended that you turn off other infrared devices in your environment.
4.Click on the small icon in the lower-left corner of the operation page for manual dust collection.
5.If manual dust collection is working, make sure the cleaning time is more than 1 minute, then try the auto-collection function again.
6.If the above steps cannot help, you can try to restart the dust collection station (turn off the power or plug it in again).

1.Power off the device, restart it and reset the network configuration button to enter the network configuration state again.
2.Check if the network is connected using the 2.4G frequency band for Wi-Fi. If it is Wi-Fi 6, check if there is a compatibility switch that needs to be turned on.
3.Log in to the router management interface and switch the channel to 1 or 6. Change the encryption method to WPA2 or other modes.
4.Use a simple format as much as possible, such as "Home".
5.Try to connect to a mobile hotspot. If using an iPhone hotspot, turn on the maximum compatibility switch.
6.If the problem cannot be resolved, please kindly find the device ID and click help and feedback to upload the device log, and contact customer service for help.