① Log out the account and re-log in
② Reconnect to the internet
③ Upgrade the firmware version to 161

1. Enter the robot‘s homepage.
2. Click the cleaning mode at the bottom left of the page. Choose the preferred cleaning mode and adjust the path preference from Quick to Daily or Fine.
3. Click Settings - Cleaning Settings and turn on Edge Enhanced Sweep.

Most of them are floor mats which is easy to roll the edge: your carpet does not seem to have anti-slip particles, this kind of carpet or so-called mats are very easy to roll the edge. Please set up 'Cross' or 'Avoid' carpet cleaning mode to try, or you fix the carpet edges. At the same time, we will feedback to our related department of the carpet scene to optimize, thank you for your support and tolerance.

Cleaning efficiency is related to the complexity of the home environment and the functions set on the app. Please check if you set the detailed functions such as fine route, robotic arm outstretched, edge enhanced mopping, etc.

Hello, this is normal. J15pro achieves dynamic mopping effect by equipping with a water tank and disc rapid rotation. Since the mopping disk mops by rapid rotation friction mopping, it is a normal phenomenon if there is waterdrops thrown out. You can adjust the speed of small water volume for better observation.

1. Please open all the doors which require cleaning, to ensure the robot scan the environment efficiently.
2. Please do not follow, disturb the robot during the exploration to avoid environment exploration data missing.
3. It is recommended that please organize slippers, charging cables and other obstacles to avoid affecting the efficiency of building maps.

Brushes are anti-tangling brushes, removable at both ends.

In the case of the latest firmware.
1. Check whether the cleaning tray is blocked. Clean the suction port position and dry the metal contacts on both sides.
2. Check whether the dirty water tank has water. If the water is not going into the dirty water tank, then it's a suction problem.
3. Make sure the dirty water tank is sealed and the seal ring is fine.

1. Please move the robot out of the carpet area;
2. Short press the robot power button to continue working.
3. Please check if the ultrasonic sensor is dirty, please wipe it and try again.

1、Remove the mopping disk to check if there is any foreign object stuck inside;
2、Reboot the machine, the robotic arm will retract when the motor starts.

1.Reboot the machine, then the mops can be reset. When the robot encounters a situation that requires the moo-lifting, the mops will be automatically reset.

1. Check if the base station is powered, re-plug the power cord;
2. Check whether the map shows the correct position of the base station/whether the user has moved the base station; if the built map is overlapped or skewed. Delete the map in the app and re-create a map.
3. Wipe the infrared lens on the base station and the robot.
4. See whether any obstacles/prohibited areas are on the way back to charging.

Check if the hairs are dense and clumped, it is normal to have residue from such cuts and it just needs simple clean.

Robotic vacuum cleaners are intelligent technology products, and networking can unlock more rich functions. Even if you are not at home, you can remotely control through the app, which is very convenient. If you haven't installed WiFi yet, you can connect to your phone hotspot to use it first.

This is not a camera phone, the intelligent cleaning robot is used to clean household hygiene, and the camera function is mainly used for AI recognition and obstacle avoidance assistance cleaning. In order to make the obstacle avoidance of the laser sensor more accurate, partial frequency visible light filtering has been done, and the obstacle avoidance effect at night has also been optimized. The video quality and color may also be affected by the network and ambient light.

1. The machine adopts a flexible robotic arm, which dynamically adheres to the edges according to the flatness and friction of the ground, ensuring the cleaning effect while reducing the impact on furniture.
2. The flexible robotic arm of the machine dynamically adheres to the edges and drags the ground according to the flatness and friction of the ground. The floating dust along the edges is cleaned by protruding edge brushes and high suction suction dust boxes, covering daily household cleaning scenarios. Please feel free to use it with confidence. In actual cleaning work, non flexible robotic arm products cannot achieve extreme edge bonding and may also cause furniture to be bumped.
If your robotic arm shakes during edge cleaning, you can choose flexible vibration friction to mop the floor cleaner.

In pure mopping mode, the robot will be designed with the function of automatically raising the edge brush to avoid unnecessary noise or scratches caused by friction between the edge brush and the ground during mopping, and also to prevent the edge brush from raising the accumulated dust again.

When the edge brush rises to the predetermined position and completes the reset, the sweeping robot usually confirms that the edge brush is in place through internal sensors or mechanical devices, and emits a specific in place sound. This sound is a normal phenomenon.

The robotic arm can extend and retract, and when there is a lot of pet hair on the wall, it may roll a small amount of hair into the mop spindle, which does not affect the normal use of the machine. If cleaning is required, Please hold the mop hair and rotate it counterclockwise multiple times. After the mop tray bracket is raised, remove the mop tray and clean the inside of the bracket.

Perhaps due to the cleaning tray not being installed properly, please move it from different directions and align it before placing it in.
When the base station work is not fully completed, the internal terminals of the base station are in a descending state. Manually removing the robot at this time may result in the internal terminals not being lifted. Please restart the base station, the internal terminals will automatically reset.

Please open the dustbin and remove the sea mat filter, clean the accumulated dust on the sea mat, and reinstall it after drying.