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1 When is the World Cup Sale event and which products are included? The event runs from Jul 1 to Jul 19 (Pacific Time). All products except accessories are eligible for direct price cuts.
2 How does the “Bundle & Save” offer work? Score an extra 8% off when you bundle two or more products in one order.Pro tip: Add all items to your cart first, then apply BUNDLE8 before completing your purchase.
3 Can I combine the livestream discount with the BUNDLE8 discount? No. Livestream discounts cannot be stacked with the BUNDLE8 code. However, livestream discounts can be combined with sitewide sale prices. If you have 2+ items, compare both options at checkout to see which saves you more!
4 Why does the product page price differ from the promotion page price? The product page shows the pre-discount original price. Once you proceed to checkout, you'll see the discounted price matching the promotion page — the final price you pay is the same.
5 Can I combine the new customer discount with the Summer Kickoff discount? No, discounts cannot be stacked. Our system will automatically apply the best available offer for you.
6 Can member points discounts be combined with this promotion? Yes, they can be used together. They can be stacked for additional savings.
7 How soon will my order ship during the promotion? Orders are processed and shipped within 1–2 business days. Delivery is estimated in 3–7 business days, subject to actual logistics updates.
9 Can I return items if I'm not satisfied? Yes. Please initiate a return within the specified period after delivery. Full terms are available in our Return & Refund Policy.
10 How long does it take to receive a refund? Refunds are typically processed within 5–10 business days after the returned item passes inspection, depending on your payment provider's processing time.
11 Can I exchange promotional items? Exchanges are not supported for promotional items. If you need a different size or model, please return the item and place a new order.
12 What if I want to cancel my paid order? If your order hasn't shipped yet, contact customer service to request cancellation. If already shipped, please follow the standard return process.